Riddhi Siddhi Jewellers, Palava City
Last Updated: 18 November 2025
1. Privacy Policy
1.1 Introduction
At Riddhi Siddhi Jewellers, Palava City, we value your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you visit our shop, communicate with us, or purchase our products.
1.2 Information We Collect
We may collect the following information:
Personal Details
- Name
- Mobile number / Email address
- Address (if required for billing or delivery)
Purchase & Service Information
- Invoice and billing details
- Product selection and order information
- Repair or customization details
Communication Data
- WhatsApp or phone conversations
- Enquiries made through website or social media
- Feedback and reviews
We do not collect sensitive financial information such as ATM PINs, passwords, or banking credentials.
1.3 How We Use Your Information
Your information is used for:
- Processing and confirming orders
- Providing customer service
- Sending offers, updates, and service reminders
- Maintaining invoice and tax records
- Improving overall customer experience
We never sell or share your data with third parties for marketing.
1.4 WhatsApp & SMS Consent
By contacting us on WhatsApp or sharing your number, you agree to receive:
- Order-related updates
- Offers and promotions
- Service notifications
You can opt out anytime by messaging us.
1.5 Data Sharing
Your information may be shared only with:
- Delivery partners (if applicable)
- Repair/customization vendors
- Government authorities when required by law
All shared data is used strictly for service purposes.
1.6 Data Security
We take reasonable measures to protect your data from:
- Unauthorized access
- Misuse or loss
- Data alteration
Only authorized staff can access customer information.
1.7 Your Rights
Customers may request to:
- View their stored information
- Correct inaccurate details
- Request deletion (except mandatory invoice records)
- Stop promotional messages
1.8 Third-Party Links
If you visit any third-party pages through our links, their privacy practices apply—not ours.
1.9 Updates to This Policy
We may update this privacy policy from time to time. The latest version will always be available at the shop or online.
2. No Refund & Exchange Policy
2.1 No Refund Policy
All purchases made at Riddhi Siddhi Jewellers are final.
We do not offer refunds on:
- Gold, silver, or diamond jewellery
- Custom-made or special orders
- Items purchased during festival offers or discounts
- Gift items and accessories
Please check your items carefully before billing.
2.2 Exchange Policy (Available)
We offer an exchange facility under the following terms:
Eligible for Exchange
- Gold jewellery (as per current gold rate minus standard deductions)
- Silver jewellery
- Diamond jewellery (after stone evaluation)
Conditions for Exchange
- Item must be in good condition
- Original invoice is mandatory
- Making charges, wastage & GST are not refundable
- Rate differences will be adjusted as per market rates
- Diamond value will be verified before acceptance
Not Eligible for Exchange
- Broken, damaged, or altered jewellery
- Customised or specially ordered designs
- Heavy discount or clearance sale items
2.3 Exchange Time Limit
Exchange is allowed within 7 days of purchase.
3. Contact Information
Riddhi Siddhi Jewellers, Palava City
Phone/WhatsApp: 9004269939
Email: arpita@riddhisiddhi-jewellers.com
